Terms of Service

PICNIC Account Terms of Use

Article 1 (Purpose)

1. The PICNIC Account Terms of Use refer to the entire terms of service, including this agreement and any additional terms that may be added in the future, hereinafter referred to as the "Terms."
2. The purpose of the PICNIC Account Terms of Use is to clarify the legal relationship between the company and the users who have entered into a usage contract to use the PICNIC Account (hereinafter referred to as "service") provided by the company through its website.
3. The company will post the "Terms" and the "Privacy Policy" on the initial screen of the service so that the users can easily check them.

Article 2 (Creation and Use of PICNIC Account)

1. A PICNIC Account refers to a login account created by the user to use the service provided by the company. The PICNIC Account is created through a process in which the user agrees to the "Terms," enters account information, and the company verifies certain information (such as email address verification).
2. A PICNIC Account is required to use the service provided by the company smoothly, and some menus and services can be used without account registration.
3. After creating a PICNIC Account, users can use the entire PICNIC linked services provided by the company. However, the first time you log in to a new service provided by the company, you must agree to the terms of use and any individual service usage agreements.

Article 3 (Conclusion of the Usage Agreement)

1. The "Usage Agreement" is concluded when an individual who wishes to become a user (hereinafter referred to as "Applicant") agrees to the "Terms," applies for membership, and the company approves the application. The agreement is concluded when the company approves the application, and from that point, the applicant becomes a "user" and can use the service in accordance with the "Terms."
2. During the process of concluding the "Usage Agreement," the company may collect personal information such as the applicant's email address. The applicant must provide accurate (non-false) information, and the collection, use, and storage of personal information will be governed by the separately posted "Privacy Policy."
3. The company may withhold or reject the acceptance of the applicant's application if there are reasons such as mechanical access to the service system, account theft, provision of false information, or evidence of service abuse by the applicant.
4. The company does not provide services to children under the age of 14 (domestic users) or under the age of 16 (foreign users).

Article 4 (Amendment of the Terms)

1. The company may amend the "Terms" within the scope not violating relevant laws.
2. If the "Terms" are amended, the company will announce the application date, changes, and reasons in advance through the service. If the changes are legally unfavorable to the users, the company will notify the users via email, consent screen at login, and other electronic means at least 30 days before the application date.
3. Users who do not agree with the amended terms may terminate the usage agreement for the service and stop using the service.
4. If the user does not explicitly express their refusal before the application date of the amended terms after being notified by the company, it will be considered that the user has agreed to the amended terms.

Article 5 (Changes and Suspension of Service)

1. The company may change the content of the service if necessary. If the changes significantly affect the rights and obligations of the users, the company will follow the notification and announcement procedures according to Article 4.
2. The company may temporarily suspend the service for maintenance, replacement, breakdown of information and communication facilities, communication interruption, or other significant reasons.
3. The company may conduct regular inspections of the service, during which the service provision may be temporarily suspended.
4. The company may suspend the service due to managerial reasons.

Article 6 (Advertising)

The company may post advertisements from the company or third parties on the service.

Article 7 (User Rights and Obligations)

1. Users can use the content provided to them through the service, such as My NX, for personal and non-commercial purposes, and can perform actions permitted by the company through the service (e.g., writing comments).
2. Users do not acquire any rights to the content provided through the service beyond the limited rights described above.
3. Users must not use the content beyond the permitted scope, such as:
   • Creating separate video files from the content.
   • Posting the content online without permission.
   • Providing the content to third parties.
   • Any other acts of copyright infringement.
4. Users must not access the service's server and network system in unauthorized ways or interfere with the provision of the service.
5. Users must not engage in the following acts:
   • Providing false information to the company or using someone else's information.
   • Infringing on the intellectual property rights of the company or third parties.
   • Damaging the reputation of the company or third parties or interfering with their business.
   • Using the service for commercial purposes without the company's consent.
   • Impersonating the company or spreading false information related to the service.
   • Engaging in illegal or unfair acts prohibited by relevant laws such as the Information and Communications Network Act.

Users are responsible for managing their IDs and passwords and must notify the company immediately if they are stolen or used by third parties, and follow the company's instructions.

Article 8 (Usage Restrictions)

1. The company may restrict the user's service usage temporarily or permanently in the following cases:
2. Temporary usage restrictions:
   • If the user violates the obligations in Article 7.
   • If the user creates violent or abusive content
3. Permanent usage restrictions:
   • If the user habitually violates the obligations in Article 7.
   • If the user's violation constitutes a crime.
   • If the user creates violent contents or abusive activity

Article 9 (Company's Rights, Obligations, and Disclaimer)

1. The company holds all rights to the service.
2. The company strives to provide the service stably but is not responsible for interruptions due to force majeure events such as natural disasters or wars, or for the reasons specified in Article 5.
3. The company is not responsible for damages incurred by users due to the use of content unless caused by the company's willful misconduct or gross negligence.

Article 10 (Notification)

1. Individual notifications to users by the company can be sent to the email address specified in the terms, unless otherwise specified.
2. For unspecified users, notifications can be replaced by posting on the service screen for more than 7 days.

Article 11 (PICNIC Cash)

1. The company may operate a PICNIC cash system as a form of reward points.
2. PICNIC Cash refers to points rewarded for purchasing products from the company or other specified activities and can be used for purchases according to the company's policies.
3. The accumulation and usage of PICNIC Cash are governed by the company's policies.
4. If PICNIC Cash is accumulated unfairly, the company may delete the points without prior notice and restrict the user's service usage.
5. When a user loses membership, the PICNIC Cash will be forfeited and cannot be transferred to others.
6. PICNIC Cash can be converted into the currency used for purchases, with the conversion rate determined by the company.

Article 12 (PICNIC Stars)

1. The company may operate PICNIC Stars, an electronic payment method for purchasing digital products within the service.
2. PICNIC Stars are divided into "Paid Stars" purchased by the user and "Free Stars" awarded for completing certain conditions or participating in events.
3. PICNIC Stars can be used to purchase digital products designated by the company.
4. The accumulation and usage of Free Stars are governed by the company's policies, detailed in the FAQ section of the customer center.
5. If a user's digital product purchase is canceled, the used Free Stars will be immediately restored, and the validity period of the restored Free Stars will be the same as the original period.
6. If Free Stars are accumulated unfairly, the company may delete them without prior notice and restrict the user's service usage.
7. Free Stars cannot be transferred to others and will be forfeited when the user loses membership.
8. Free Stars expire 60 months (5 years) after acquisition, or according to the specific expiration date set for event-awarded Free Stars.
9. For matters not covered by these terms, Free Stars follow the customer center's FAQ, and Paid Stars follow the paid service terms.

Article 12. Clause 2. Terms of Use for Paid Services

① Members may use paid services through the following methods. However, due to operational reasons or contractual agreements with content providers, some content may only be available through limited payment methods.If the member chooses a specific payment method provided by a third-party payment provider, the member must complete any procedures required by that payment provider before proceeding with the payment. Any payments made using such payment methods will be subject to the terms and conditions agreed upon between the member and the payment provider.

In-app payments through platforms contracted with the company (e.g., Apple iOS, Google Android)

Other payment methods designated by the company (various payment systems)

② Depending on the company’s internal policies, monthly accumulated payments or illegal activity related to paid services (such as repeated malicious use of the payment and cancellation system) may result in restrictions on payments.③ If a member purchases Star Candy via In-App Purchase (IAP), the member must follow the procedures required by the app marketplace. The final payment amount for IAP purchases can be confirmed within the app market’s payment window. Purchases and purchase limits may be restricted based on the policies and guidelines of the respective app market. If a user exceeds such limits, additional purchases of items sold via IAP may not be possible.Unused Star Candy purchased within 7 days from the date of purchase may be canceled through the following methods:

Refund or cancellation based on each payment system’s refund/cancellation policy (requires proof that the currency was not used within 7 days)

If purchased via IAP, cancellation must follow the refund policy of each app store

(Google: Play Store > Order History > Request Refund/Cancellation) (Apple: iPhone > Settings > Subscriptions & Purchases > Cancel Purchase)For customers who purchased a subscription product, please contact our Customer Support Center (Q&A).Refunds are not available in the following cases. Please take note before proceeding with cancellation:Non-refundable cases

Even if there is a valid reason for refund, if the Star Candy was used to view content, vote, use bonus voting rights, or access subscription products, the refund will not be processed.

If the item has been used or its usage period has expired, or if there is a voting history associated with it, the refund is not allowed.

If bonus Star Candy (given as part of a promotion) has been used, a refund will not be granted.

Additional non-refundable cases:

Refund request after accidental purchase and partial or full use of the item

Requesting a refund for items that have already been refundedIf a refund is needed due to a system error, please contact our Customer Support Center.Please note that inquiries made via social media channels (such as Twitter) may not be processed promptly and may delay assistance.

Article 13 (Compensation for Damages)

The company and users are responsible for compensating for damages caused to the other party due to their fault. Users are fully liable for all civil and criminal liabilities if they infringe on content copyrights.

Article 14 (Change of Service Provider)

1. If the service provider changes due to the transfer, merger, or division of the company's business, or the transfer of assets, the company will notify users of the transfer of personal information according to the Information and Communications Network Act.
2. In such cases, the usage agreement concluded between the company and the users will be comprehensively transferred to the new service provider.
3. If users do not wish for the transfer of their personal information or the usage agreement, the company will guide them on how to withdraw their consent and terminate the agreement.

Article 15 (Governing Law and Jurisdiction)

1. These terms are governed by the laws of the Republic of Korea, and the courts of Korea have jurisdiction.
2. For disputes arising between the company and users, the lawsuit will be filed in the court with jurisdiction over the user's address at the time of the lawsuit, or the district court if there is no address. If the user's address is unclear, the court will be determined according to the Civil Procedure Act. For users with overseas addresses, the Seoul Central District Court will have jurisdiction.